Frequently asked questions

Nehemiah is volunteer management software by Bytesize Data Solutions in Charleston, SC. It keeps your volunteers’ records, schedules and paperwork in one place, and its AI teammate does the follow-up: onboarding new volunteers, asking for paperwork, sending reminders and filling open shifts. It’s in early access.

Volunteer programs where people and paperwork both matter: free and charitable clinics, nonprofits with screening and training rules (such as CASA, mentoring, survivor services and Habitat affiliates), churches, food banks and community programs.

Yes. Import your list from a CSV file (you match the columns), merge any duplicates, and Nehemiah becomes the record of who your volunteers are, what they’ve completed and when they serve. You can export your data to CSV whenever you like.

For ongoing volunteer programs, yes: Nehemiah adds onboarding, paperwork by role, recurring schedules and follow-up to sign-ups. For a one-off sign-up sheet or collecting payments, SignUpGenius is still a good fit; Nehemiah doesn’t take payments.

Yes. One staff login can belong to many organizations, each with its own volunteers, roles and settings, and a volunteer can serve several organizations with one portal login.

There’s nothing to install. Nehemiah works in any phone or desktop browser, and the volunteer portal is built for phones first.

You pick how much it does: Off, Assist (it drafts, your team sends), Autopilot (it sends onboarding emails and first-shift invitations) or Full (it also approves documents it can read clearly, health records included while health-record reading is on). New organizations start at Full once an owner or admin accepts the turn-on notice. Group sends, deletions, bulk changes and role approvals always wait for a person.

Sending to a group, deleting anything, changing more than 25 people at once and approving someone for a role. Any reply or message that’s sensitive, medical, about safety or a complaint goes to a person too.

Yes. Set onboarding to Off and reply handling to Off in Settings, and your team does everything by hand. Your Autopilot emails still go out unless you turn those off too.

Yes, once your organization turns the AI on. Reading health records such as TB results and immunizations is part of the default package and is preselected in the plain-language notice an owner or admin accepts first; they can switch it off there or later in Settings. Until the notice is accepted, Nehemiah holds back uploads it identifies as health records (TB, immunizations and similar) from the AI. Licenses and certificates are pre-checked either way.

Nehemiah’s AI runs on Anthropic’s Claude.

No. Message content is processed only to provide the service and is not used to train AI models.

No. Volunteers sign up on your form, answer shift emails with one-tap buttons, and open their portal with a sign-in link sent by email. There’s no app to install and no password to remember.

Yes. Replies go to your organization’s own reply-to address, so a person always sees them. AI reply handling, where Nehemiah answers the routine replies and drafts the rest for your team, is rolling out.

Yes. They can take a photo or pick a file on their phone, and sign agreements on screen. Your team reviews everything in one queue.

Your organization does. Bytesize Data Solutions processes it on your behalf to run Nehemiah.

In the United States, on Google Cloud (Firebase). Email is sent through Amazon SES.

No. Nehemiah manages volunteer records, not patient records, and we don’t sign BAAs today. Don’t store patient information in Nehemiah.

Yes. Owners and admins can export your organization’s data from Settings. To have it deleted, email support@bytesizeds.com.

Nehemiah is in early access, so there’s no public price list yet: each organization’s price is agreed with us directly.

Not yet. Text messages are coming soon. Volunteers will opt in on your sign-up form, and STOP and HELP will work. Email works today.

Tell us about your volunteer program. We’ll show you Nehemiah running with your own roles and schedule, and when you’re ready, you import your list from a spreadsheet and match the columns.